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📦 Shipping Information

At NERLISSA, we are committed to delivering your orders quickly, securely, and with care. Please find below all details regarding our shipping policy:

⏱ Order Processing

Orders are processed within 1–2 business days after payment confirmation.

Orders are not shipped or delivered on weekends or public holidays.


🌍 Shipping Destinations

We proudly ship to the following countries:

United Kingdom, United States, Canada, Australia, New Zealand, United Arab Emirates, Singapore, Denmark, France, Germany, Ireland, Italy, Netherlands, Austria, Belgium, Czechia, Norway, Poland, Portugal, Spain, Sweden, Switzerland.

🚚 Estimated Delivery Times

United Kingdom: 2 – 5 business days

European Union Countries: 5 – 10 business days

United States: 4 – 10 business days

Canada: 4 – 10 business days

Australia & New Zealand: 7 – 14 business days

United Arab Emirates: 5 – 8 business days

Singapore: 7 – 12 business days


> Please note: Delivery times may vary depending on customs clearance and local courier delays.



💰 Shipping Costs

Shipping fees are calculated at checkout based on your location and preferred shipping method.

Free shipping is available.


📦 Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with your tracking number and link to follow your delivery in real time.


🛃 Customs & Duties

International shipments may be subject to customs fees, taxes, or duties, which are the responsibility of the customer.

Please check your country’s regulations to avoid unexpected charges.


📩 Support

If you experience any issues with your shipment, please contact our support team at support@nerlissa.com and we will gladly assist you.

🔄 Return Information

At NERLISSA, we want you to absolutely love your purchase. If for any reason you are not fully satisfied, you may return your item(s) under the following conditions:

⏱ Return Window

You may request a return within 14 days from the date of delivery.

Items must be shipped back to us within 7 days of your return request being approved.


📦 Return Conditions

To be eligible for a return:

Items must be unused, unworn, and in the same condition that you received them.

The product must be returned in its original packaging with all accessories, manuals, and tags included.

Items that are damaged, used, or missing parts not due to our error may not be accepted.


🚫 Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

Skincare and beauty tools once opened or used.

Gift cards or downloadable products.

Sale or clearance items (unless faulty).


💰 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original method of payment within 5–10 business days.

Please note: Shipping costs are non-refundable.


🚚 Return Shipping

Customers are responsible for paying the shipping costs for returning an item.

If the item is defective or incorrect, we will cover the return shipping fee.


📩 How to Request a Return

To initiate a return, please contact our customer service team at support@nerlissa.com with your order number and reason for return. We will provide you with step-by-step instructions.